CLAIMS ASSISTANCE

When you need support, we're here to help you navigate the next step.

A claim can be stressful. GUAN Technologies helps you organise the information, documents and follow-up needed to move through the claims process with greater clarity.

Start your claim enquiry

Insurance claims assistance illustration

CLAIM JOURNEY

Support at every important stage

The precise process depends on the policy and insurer. These are the common steps customers can expect.

Report the incident

Notify the relevant insurer through its prescribed channel and keep your claim reference handy.

Organise documents

Gather policy details, incident records, bills, reports and other evidence relevant to your claim.

Assessment

The insurer may verify the circumstances, inspect the loss or request additional information.

Resolution

The insurer evaluates the claim against the policy and communicates the applicable decision and settlement.

DOCUMENT GUIDE

What may be useful for your claim

Motor claims

Policy copy, registration certificate, driving licence, photographs, repair estimate, FIR where applicable and other incident records.

Health claims

Policy or health card, admission and discharge documents, prescriptions, investigation reports, bills and payment records as applicable.

Travel claims

Policy certificate, tickets, boarding passes, passport or travel records, baggage reports, invoices and supporting correspondence.

Property & business claims

Policy schedule, photographs, invoices, stock or asset records, estimates, survey documents and incident reports where relevant.

Life & accident claims

Policy documents, claimant or nominee identification, medical records and death or accident documentation as applicable.

Liability claims

Policy details, notices, contracts, correspondence, incident reports and other evidence relevant to the liability being alleged.

CHOOSE YOUR STARTING POINT

What do you need help with?

Start with the type of claim that best matches your situation.

01Health claimHospitalisation, treatment and medical expense support.Start → 02Motor claimAccident, theft, damage and vehicle-related incidents.Start → 03Travel claimBaggage, trip disruption and travel-related incidents.Start → 04Property / businessDamage, loss and commercial insurance incidents.Start →

CLAIM ENQUIRY

Send your claim details and supporting documents

Choose the document categories relevant to your claim. You can upload multiple files in each category.

Your details

Full nameMobile numberEmailInsurance typeClaim typePolicy / claim referenceIncident dateIncident location

Tell us what happened

Claim descriptionAdditional information

Supporting documents

Policy documentsPolicy schedule, certificate or previous correspondence Identity documentsID or verification documents, where requested Incident evidencePhotographs, reports and supporting evidence Bills & invoicesMedical bills, repair bills, estimates and receipts Medical recordsReports, prescriptions, discharge summaries and bills Police / FIRFIR, police report or related records where applicable Repair / surveyEstimates, survey reports and workshop documents Travel documentsTickets, boarding passes, baggage records and invoices Other supporting documentsAny other relevant file

I confirm that the information and documents submitted are accurate to the best of my knowledge.

No files selected.