Your information deserves thoughtful handling.
We aim to collect information for clear business purposes, use it responsibly and keep customer interactions focused on the service being requested.
1. Information you may provide
Depending on the service you use, you may provide your name, mobile number, email address, location, policy details, insurance preferences, vehicle information, travel details, business information, claim information or other details needed to respond to your request.
2. Information submitted through forms
Website forms are designed to collect information relevant to a specific customer journey. For example, a renewal enquiry may require a policy reference and renewal date, while a claims enquiry may require incident information and supporting documents.
Customers should provide information that is accurate and relevant to the request and should avoid placing unnecessary sensitive information into general enquiry fields.
3. How we use information
Information may be used to respond to enquiries, understand customer requirements, provide insurance-related assistance, support renewal or claims conversations, follow up on requests, maintain service records and improve the quality of our customer journeys.
4. Insurance-related information
Some insurance services require information that is material to underwriting or claims assessment. Where such information is requested, it should be provided accurately through the appropriate process. A website enquiry does not itself create an insurance contract or guarantee a policy or claim outcome.
5. Information sharing
Where necessary to provide a requested service, information may be shared with the relevant insurer, authorised service provider, claims assessor or business partner involved in the requested journey. Information should be used for the purpose for which it was provided and handled subject to applicable requirements.
6. Supporting documents
Claims and other servicing journeys may allow customers to provide documents such as policy schedules, bills, photographs, reports, estimates or identification documents. We encourage customers to submit only documents relevant to the request.
7. Security
We aim to use reasonable administrative and technical measures appropriate to the nature of the information handled. No online transmission or storage environment can be represented as completely risk-free, so customers should use care when sharing information online.
8. Retention
Information may be retained for as long as reasonably necessary for the purpose for which it was collected, customer servicing, legal or regulatory requirements, dispute resolution, record-keeping and legitimate business needs.
9. Cookies and website usage
The website may use basic technical mechanisms required for normal operation, security, navigation and user experience. Where additional analytics or third-party technologies are introduced, the applicable privacy information should be reviewed accordingly.
10. Third-party websites
Insurance providers, payment facilities and other external services may operate under their own privacy notices and terms. When you follow an external link or complete a transaction with another organisation, that organisation's policies may apply.
11. Your choices
You may contact GUAN Technologies regarding information you have submitted through the website, subject to reasonable verification and applicable law. Requests should identify the relevant enquiry or interaction so that we can understand what information is being referenced.
12. Changes to this policy
Our privacy practices and website services may evolve. This policy may therefore be updated from time to time. The latest published version should be considered the current version for website use.
13. Contact
If you have a privacy question or concern regarding a website interaction, please contact GUAN Technologies at contact@guantechnologies.in or madhab@guantechnologies.in with sufficient details for the team to understand the request and respond appropriately.